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The Online Complaints Management Tool

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  2. About my case
  3. About my case file

About my case file

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  • Can I contact Resolver?
  • The company hasn't responded - what should I do?
  • How do I reduce the size of a document or image?
  • Why is my case file closed/empty of content?
  • What is the maximum size image I can upload to my case file?
  • Can Resolver bring my escalation date forward?
  • How do I upload supporting evidence to my case file?
  • Should I respond to communication from the company outside my Resolver account?
  • Will Resolver update me on my case?
  • I have accidentally created a duplicate case file - what do I do?
  • I have reached the final escalation level, but am dissatisfied with the response I have received, what can I do?
  • I raised a case a long time ago, but did not reach a resolution. Is it too late to continue?
  • How long should I wait to receive a response?
  • How do I access my unique Resolver email account?
  • I would like to delete an attachment from my case file, how do I do this?
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