About my case file
- How do I re-open my case file?
- The company hasn't responded - what should I do?
- How do I reduce the size of a document or image?
- Can I get in contact with Resolver?
- Why is my case file closed/empty of content?
- What is the maximum size image I can upload to my case file?
- Can Resolver bring forward my escalation to the ombudsman or ADR date?
- How do I upload supporting evidence to my case file?
- Should I respond to communication from the company outside my Resolver account?
- Will Resolver update me on my case?
- I have accidentally created a duplicate case file - what do I do?
- I have reached the final escalation level, but am dissatisfied with the response I have received, what can I do?
- I raised a case a long time ago, but did not reach a resolution. Is it too late to continue?
- How long should I wait to receive a response?
- How do I access my unique Resolver email account?
- I would like to delete an attachment from my case file, how do I do this?