Patience and persistence are the key to any successful complaint.
If you haven’t had a reply, it’s a good idea to follow up. You can email the company from your Resolver case file. If they have a phone number listed on Resolver, give them a call for an update on your case. You may need to quote your unique Resolver email address (found in your case file) so they can locate your case.
Being proactive will give you the best chance of finding a positive outcome!
Don't wait too long for a reply – email them again.
Unfortunately, it’s ultimately down to the company to resolve your issue. If you don’t get a response, Resolver will encourage you to escalate your case to the relevant ombudsman or dispute resolution scheme. However, not all sectors have an ombudsman.
We don't handle your complaint for you. Instead, we give you all the tools you need to make a successful complaint yourself.
We can't influence how a company approaches its customer service process.