The deadline for PPI claims has now passed – you can't submit any more claims!
You can find out more information about PPI now that the deadline has passed here: https://www.fca.org.uk/ppi/faqs
The Financial Ombudsman (FOS) says that some complaints won't be resolved until late 2020.
You can read more here: https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/ppi
As the PPI deadline has now passed, a lot of banks have shut down their PPI email channels. Emails from your Resolver case file will probably not make it to the bank.
If you’d like to get in touch with any bank, we strongly recommend that you call them. You can also consider using the banks’ own online portals.
If you have a valid PPI claim, you should expect to receive a response via the post and in some instances over the phone.
Received a final response from the bank that you are unhappy with? You can escalate your case to the Financial Ombudsman via your Resolver case file.
You will need to attach a copy of your final response from the bank to your case file before taking this step.
If escalation isn't available in your case file, please get in touch with Resolver support.
We can not bring your escalation date forward for you or offer advice on your next steps.
Once you've escalated your case to the Financial Ombudsman, they'll send a declaration to your Resolver case file.
You'll need to agree to this. They'll then begin to investigate your case.
Any questions about their investigation or the status of your case with them will need to be directed to FOS.