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The Online Complaints Management Tool

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  2. How to use Resolver
  3. Resolver FAQs

Resolver FAQs

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  • Re-opening a case
  • Can I speak to Resolver on the phone?
  • Can you give me advice on my case?
  • How do I raise a case with a company?
  • The company hasn't responded - what do I do?
  • I can't access the support form
  • Why can't I see the Resolver app on the app store?
  • Will you share my information?
  • Are you affiliated with/paid by the company I'm complaining to?
  • I would like to delete my Resolver account
  • Can I raise a case about a non-UK branch of a company through Resolver?
  • Why is my case file closed/empty of content?
  • What is the maximum size image I can upload to my case file?
  • Can I have multiple accounts with the same email address?
  • Can Resolver bring forward my escalation to the ombudsman or ADR date?
  • How do I unsubscribe from Resolver's newsletter/mailing list?
  • How do I upload supporting evidence to my case file?
  • Should I respond to communication from the company outside my Resolver account?
  • Will Resolver update me on my case?
  • I have accidentally created a duplicate case file - what do I do?
  • I have reached the final escalation level, but am dissatisfied with the response I have received, what can I do?
  • How do I change my personal details on my Resolver account?
  • I raised a case a long time ago, but did not reach a resolution. Is it too late to continue?
  • How long should I wait to receive a response?
  • How do I access my unique Resolver email account?
  • Can I raise a case to a business outside the UK?
  • I would like to delete an attachment from my case file, how do I do this?
  • Add a company to the system
  • Does Resolver argue my case for me?
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