FAQs for Resolver users
- I can't access the support form
- Can I speak to Resolver on the phone?
- Add a company to the system
- Does Resolver argue my case for me?
- How do I raise a case with a company?
- What do I do if I don't get a reply
- Why can't I see the Resolver app on the app store?
- Will you share my information?
- Are you affiliated with/paid by the company I'm complaining to?
- I would like to delete my Resolver account.
- Can I raise a case about a non-UK branch of a company through Resolver?
- Why is my case file closed/empty of content?
- What is the maximum size image I can upload to my case file?
- Can I have multiple accounts with the same email address?
- Can Resolver bring forward my escalation to the ombudsman or ADR date?
- How do I unsubscribe from Resolver's newsletter/mailing list?
- How do I upload supporting evidence to my case file?
- Should I respond to communication from the company outside my Resolver account?
- Will Resolver update me on my case?
- I have accidentally created a duplicate case file - what do I do?
- I have reached the final escalation level, but am dissatisfied with the response I have received, what can I do?
- How do I change my personal details on my Resolver account?
- I raised a case a long time ago, but did not reach a resolution. Is it too late to continue?
- How long should I wait to receive a response?
- How do I access my unique Resolver email account?
- Can I raise a case to a business outside the UK?
- I would like to delete an attachment from my case file, how do I do this?
- Can you give me advice on my case?