Why has my case been closed?
If your case on Resolver has been closed but you didn't close it, it has most likely been auto-closed by us. We close inactive cases to stop our users receiving unwanted notifications when your issue may have already been resolved.
You should be able to re-open your case from your Resolver account, but if you have any trouble with this, you can get in touch with Resolver Support .
Once your case is re-opened you can pick up communications with the company where you left off.
My case has been closed for a long time
If your case has been closed without activity for an extended period of time, we would recommend raising a new case.
This is because companies routinely close complaints which they believe are now inactive. This means that raising a fresh case is more likely to get a positive response than re-opening an old one. Please note that the company you've complained to can't change the status of your Resolver case, but they can consider your case closed from their side.
You can always download your Resolver case file from the previous case and send this to the company in support of your complaint.
How to re-open my case
To check to see if you can re-open your case yourself, click on the 'My dashboard' button on your Resolver homepage (or click here) and look for the closed case you wish to re-open (this will be faded and beneath your open case files). Select the case and look for the 'Re-open Case' button.
Your case will update itself if the company has responded while it was closed. This means any messages will be in your case file if you reopen it.
If the option to re-open your case isn't available, or if you have any trouble re-opening your case file, please get in touch with Resolver Support.