No - We are a free issue-resolution tool so we try to make it easier for you to make your own complaints; we don't actually handle them on your behalf.
Our system makes recommendations on next steps and when to take them, helps you keep track of your case and enables you to store all relevant information securely in one place, while our system reminds both the company and you when there is correspondence to be read.
If you would like to understand a little more about how we work you could read our What is Resolver? page.