Resolver is an independent, online complaints tool. At the core of our product is the belief that the consumer deserves good service, so we do work closely organisations that are focused on delivering a better experience for their customers.
These organisations promote Resolver to their customers – giving them a simple, guided route to raise their complaint. This standardised process helps companies deal with complaints faster and more effectively. We also use the insight that we learn to help organisations improve their services.
We never use any personal data, but use trends to help work out how organisations can improve. By doing this we can ensure we all receive better services. https://www.resolver.co.uk/why-we-are-free
If we are working directly with an organisation, this will be made clear throughout the submission process.