Resolving UK offers a suite of products focussed on the resolution of issues. These products make the process of raising and resolving issues simpler and fairer for consumers and businesses. By approaching issue resolution holistically, we help businesses develop and enhance their products and services around the pain points of their customers.
Resolver helps consumers and businesses to resolve issues. The service is free to the consumer – we do not sell an individual’s data and we do not serve adverts. Our services are built to optimise the customer experience of resolving issues, while improving outcomes.
Helper is an issue resolution platform to help small businesses to handle and resolve issues. The tool helps businesses to raise cases with any of their key suppliers (as they have similar rights to consumers). It also helps them to manage the resolution of issues they may have with their customers.
Decider is a decision making platform for organisations to resolve disputes between two parties. Built on the principles of online dispute resolution, the service helps deliver better access to justice for consumers. The platform is suitable for Courts, Tribunals, ombudsmen and independent decision makers.