Resolver is not an advice service. We cannot offer advice on an individual basis.
We have in-depth Rights Guides along with regularly updated articles on consumer rights and current events. We can also keep you up to date from our Twitter and Facebook pages, so please follow us to stay in the know!
Please be aware that we are not able to conduct internal investigations or look into matters on behalf of our users, nor do we have the power to force companies to respond to your case.
If you require specific advice or support, we recommend you contact Citizens Advice to find out the best way to move forward.