Resolver is not an advisory service and so cannot offer advice on an individual basis.
We are unable conduct internal investigations or look into matters on behalf of users. We do not have the power to force companies to respond to your case.
We may be unable to give advice but we have lots of in-depth Rights Guides which may hold the information you need. We also regularly write News Articles on consumer rights and events happening in the news, so please head over to our News section to check these. We regularly share what we are righting about and news articles we are supporting with our data on our Twitter and Facebook pages. Please follow us to keep up to date.
If these don't provide you with the information you need and you require specific advice or support, contact Citizens Advice to find out the best way to move forward.