Resolver is not an advice service. We cannot offer advice on an individual basis.
We do have lots of in-depth Rights Guides which may hold the information you need. We also regularly write articles on consumer rights and current events, so please head to our News pages to check these. We regularly share what we are writing about and news articles we are supporting with our data on our Twitter and Facebook pages. Please follow us to keep up to date.
If these don't provide you with the information you need and you require specific advice or support, contact Citizens Advice to find out the best way to move forward.
Please be aware that we are not able to conduct internal investigations or look into matters on behalf of users, nor do we have the power to force companies to respond to your case.