RYANAIR AVERAGE CASE TIME: 4-6 WEEKS
I have receieved and email stating; "replies to this email address cannot currently be processed"
If you have received a Ryanair response with the attached decision letter, it will have been sent from a 'no-reply' email address. You are unable to reply to the email, and any attempts receive the no process response. You can contact their 'Live chat' - there should be a link to this in their initial auto response registering your complaint. You can also reach them on 0330 1007 838 to enquire about your case.
I don't agree with Ryanair's decision.
You have the right to escalate your case through to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authoritiy etc.. When using Resolver you will be notfied in your case file when you can escalate your case to the correct authority based on your choice of departure country.
How long do I have to wait beore escalating to the aviation authority?
Aviation authorities require 8 weeks of communication between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner.
The link Ryanair sent me to enter my bank details for compensation doesn't work, how do I submit this information?
You will need to contact Ryanair directly as the problem is with their internal operating system. You can reach them on 0330 1007 838 to ask how to submit the necessary details.
Ryanair agreed to pay me compensation but I still haven't received it, is there anything I can do?
Resolver cannot speculate when compensation will be paid once its been agreed. You can contact Ryanair directly on 0330 1007 838 to check on the status of your compensation. In our experience whilst Ryanair can sometimes take a little time, but they generally process payments within 4-5 weeks.